Users

Where: Clients → Users (/users)

The Users page lists everyone who can sign in to your client. Adding a user creates their account. To decide what they can do, give them a user permission.

Find a user

Filter	Use it to
First name / Last name	Match part of the person’s name.
Username	Match the sign-in name.
Email	Match the email address.
Also deactivated	Include deactivated accounts, which are hidden by default.

The list shows First name, Last name, Username and Email. Click Details to open a user.

Add a new user

1. Click Add new user.
2. Fill in the form and click Save.
3. Open the new user and click Add new user permission to give them access. Until you do, they can sign in but won’t see anything.

Field	Required	Description
Email	Yes	The person’s email. Password-reset and invitation emails go here.
Username	Yes	The name they sign in with. Using their email address is common.
First name	Yes
Last name	Yes
Redirect to domain	No	Sends the user to a specific Studio domain after signing in, for example Studio (studio.digitalvi.app). Leave blank for the default.
Deactivated	No	Tick to block sign-in without deleting the account.

User details page

Where: /users/{id}

User details panel

Shows Email, Username, First name, Last name, Created date, Created by, Global role (for example Regular user), Redirect to domain, whether One Time Password (OTP) is enabled, and whether the account is Deactivated.

Last events

A log of recent activity for this account, such as logins and password changes, with the Date & time, Type and Details (for example the IP address).

Permissions

Every permission this user has, as Client / Location / Role rows. Use Edit to change one, or Add new user permission to grant access to another location.

API keys

API keys let other systems use the Studio API as this user. Click Add new API key, enter a Description (for example POS integration), then click Save. The page links to the API documentation.

Caution

An API key has the same permissions as the user it belongs to. Store it securely and remove it when it’s no longer needed.

Actions menu

Action	What it does
Edit user	Opens the same form as Add new user.
Reset password	Sets a new password for the user yourself. Tick Force user to change the password during the next login so they must choose their own.
Send reset password email	Emails the user a link to set a new password.
Force reload permissions	Signs the user out everywhere so permission changes take effect immediately.

Deactivate or remove a user

• To temporarily block someone, edit the user and tick Deactivated.
• To remove their access to one location, remove that row under Permissions.

Permissions needed

Manage users (in the Clients group). See Permissions reference.